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12 Bridge Street, Birmingham B1 2JR, UK
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Just dropped by for a glass of beer and snacks.Good vibes,nice live music with self services menu. Lovely atmosphere.
One of the best spots for evening drinks in the sun in Birmingham. Decent drinks prices for the city and good bar staff. Tip, two tables along the side (151 and 152) get the sun the longest
We chose fish and chips and chicken kebabs. We like a lot. Quiet environment, the upper floor is more of a main dining area. And also you can only eat pizza and drink beer by the river. We don’t like this, we want to sit the riverside. But it is okey.
An interesting venue right on the canal. The bottomless brunch menu was a bit limited and unless your really into daytime drinking then not great value. That said, the staff were lovely but clearly still training.
Canal side bar and restaurant. Centered in the city centre Gas Basin, and bustling with life and people.Beautiful canal area with long boats and music too. Overlooks a tri-connection of canals with loads of bars and buildings all around.Peaky Blinders style vista in all directions.Well worth a visit. Loads of indoor and outdoor seating. Expect to wait for a table of you want to eat and haven't pre-booked.
Went for brunch on a Saturday morning. They didn’t seem quite ready for customers but all was good once they got going. Lovely spot overlooking the canal basin. Looked like a great set up outside with an external kitchen.
Can’t say I really enjoy the food here, they have a really good selection of dishes, but it’s too international, they tend to be a master of none.At least the baked cheese and bread was tasty.So was the crispy duck and wrap.Overall environment is really nice and relaxing.The staff are really nice and friendly.After dinner, we went downstairs for some drinks and listen to the live singing performance, which was really enjoyable.
Food was ok. Great service we had a large group and they catered for everyone. The beer was excellent.
Wonderful and cool place, great location, very friendly staff, and the food was great.
Loved the staff ‘ Alice 🫶🏾’ very much friendly articulate and helpful, food atmosphere environment esp toilets super clean
Booked a table for two, got seated downstairs most likely due to a lack of room. Loved the food and live music, but a little too noisy. Would definitely recommend going though!
I had been wanting to visit for quite a while and when we did eventually come, I left disappointed. I was served the wrong drink 3 times. The meal itself was okay. Nothing special. Their “famous kebab skewer” really wasn’t worth the heavy price you pay for what little you get. And it was just a bit meh. Location is fantastic and the lights light up the canal really nice. It was a shame as we wanted to come and it was really nice scenic wise, to be let down by the food. Atmosphere was great too as they had a man & woman duo on at the time who we great
Great restaurant. Food was fabulous, not a single complaint. Amazing collection of cocktails to choose. Will be back soon, hopefully.
Be careful to check the invoice carefully.The drink that came by mistake, supposedly offered, was not. They charged us for the à la carte dishes instead of the menu!We checked too late.
I don’t usually leave negative reviews, but unfortunately our Valentines date was completely ruined!! 🚫Booked a table for a Valentines meal at 9:15, excited and incredibly hungry as it was already late! On arrival we were told they were running behind and so we would need to get a drink at the bar first, which was initially understandable as it was a busy night. Unfortunately, this ended up being about an hour wait, not being seated until 22:10! Throughout our wait, we hadn’t been updated or tended to at all and so the whole service felt cold and uncaring.Naturally, we were now starving but decided to stick it out because we didn’t have any other options. We had assumed that because it was now over an hour after our reservation, they would tend to us quickly. Unfortunately, we were wrong and didn’t receive any communication or service for the next 25 minutes. Realising that there was no way we were going to be eating, or even talking to a member of staff any time soon, we bailed home and ordered a Chinese 🤣To be busy on Valentines is completely understandable, but to have no service for an hour and a half after arriving on time and offered nothing as courtesy, never mind any empathy from the staff, is unacceptable and poor management. We trusted the Botanist for a lovely evening and unfortunately had our plans ruined. £30 spent on 2 Ubers, 2 glasses of white wine and an incredibly disappointing evening 😕
Waited 45 mins for our table we had booked at 8:30. When our starters came the arancini were cold and we were told they would be removed from our bill but weren’t. Mains eventually came at 10:30pm. My burger was cold but my partners food was ok. The guy serving us and the host were friendly so is a shame to leave a bad review. We were given a free round of drinks to compensate the long wait for our table. Probably wouldn’t come back.
I entered this restaurant at 20:20 (14.2.25). A woman wearing a grey cardigan and leather pants, was very rude and unwelcoming. I had a table booked for 20:30 . She told me to wait until 20:30. She didn't even tell me to enjoy a drink at the bar. I waited until 20:50 and I got zero service. I walked out. Terrible experience.... will never return
Perfectly OK food, but too expensive compared to other places in the city.Poor acoustics.And rather a shame that the waiter himself tipped 10 percent into the tip.
Christmas Dinner set menu offerings were poor for £45 cost (+£5 for thin overcooked steak). School Dinner level of food.
Booked Work Christmas Party here for 12 people, booked well in advance with orders taken before, weren't seated for an hour after our booked time and so busy had to stand in the cold outside, when were were finally seated we had to lay our own table.Food was promised shortly afterwards, 2.5 hours later we walked out due to no food.Management hid away and we had to seek them out and chase constantly. What you did deliver for starters was cold and inedible and leftI reached out by letter - no responceI reached out on social media (X) - no responceI would never go to this restaurant again or put my trust in the business to serve other local businesses as you ruined our Christmas party
Nice place with a decent selection of beers. Very expensive though. Caters more to eating than drinking.
Unfortunately, and £300 lighter, it's NOT a good experience.Downstairs towards toilet area sewage smell, really bad that's before you get to the toilets by pool tables.The table we had we had to clean as there was food stuck to it and glass rings on the table top. Most came off when we cleaned, and the cutlery box checked your area first.They didn't have Coke Cola, what the heck, and quite few of the cocktails you couldn't have due to the fact they did not have the ingredients. My food had mention of the power of the heat from the species used on the bravas said spicy but not how hot spicy couldn't eat it.Staff tried their best, but owners manager sort it out and were beware they automatically put service charge one, they did mine £29.17 🤔 didn't mention they had.So won't be going g back lot of expense cocktails not cheap, food not cheap bit of a make over be nice, like the type of vibe they had but clean it up looks tired but don't loose the atmosphere of the decor.
Absolutely loved the place. The staff, the food and the overall service was great.
Visited recently with colleagues. Considering it was a pre booking they ran out of a few things on the day and appeared to mix up some orders.The table we were given was in a dark dingy corner not very accesible or inclusive for a big group of people, and despite other table options there appeared to be a massive reluctance from management or staff to try and help us .The food itself was very mediocore with the worst christmas roast ever. The pigs in blankets looked as though they had just left the pig and the overall food lacked taste or substance.Irrespective of the festive season, being busy and under pressure; I won't ever return, nor reccomend either
Went here on Saturday night with a 7pm booking. Atmosphere was amazing quite busy but not rammed. Seated right away amazing food good drinks fair prices. Only reason I didn’t give it a full 5 stars is because we wanted to stay for a few hours after eating end enjoy the live music but the band that were on were awful so sadly we left straight after we finished eating. Definitely worth going to though will def be going back again in the new year
A lovely server called Benjamin went above and beyond and helped my mum who had a leg injury by walked her all the way to her car.
Our group of 4 slightly senior folk were very well served here. The speciality kebabs were especially tasty. In particular, our very charming server looked after us not only efficiently, but also with friendliness and beguiling humour. She made our pre Christmas reunion lunch a joy.
Terrible service. Two hours after lunch booking time and still no food. Staff unaware and uninterested. Do not go to the Botanist.
High praises to the gorgeous young lady (I didn’t get her name, but I think she was the manager) 😊This is what happened:Group booking, festive menu, only one vegan main, which I couldn’t eat due to ingredients which are not compatible with my food intolerances…But! I was truly impressed by the patience and kindness of the manager!I tried to email the venue starting eight days before to avoid any food drama at the table in front of everybody, but the response was extremely poor to non-existent.Talking to them on the phone was impossible, as the automated service only makes you choose between making a booking or cancelling one - no chance to speak to a human being - and that’s why I then tried with the emails.Six emails later, nothing was resolved - and no one at the venue knew anything about my dietary requirements, which I tried to advise of starting on Dec 5th (dinner was yesterday on Dec 12th).The only half reply I got out of those emails was from another manager who couldn’t even spell his name correctly (apparently his name is Vlad but he signed himself as Vald at the end of his unhelpful email)…She was brilliant though, she sorted me out eventually and with a smile on her face - without making me feel uncomfortable - which was extremely appreciated! 🥰I don’t know her name, but I would like to express my sincere gratitude to her and to the chefs as, against all odds, I actually managed to have an amazing dinner!!! 😍
Arrived for a work Christmas lunch at 12.45pm, ordered drinks at 1pm, ordered food at 1.10pm. After chasing and chasing for where are starters were, food arrived at 2.05pm. Starters on the Christmas set menu are a sharing platter (no other options) with the generous ‘one of each item’ on offer. So 1 hr 20 mins after arrival, we received one single pig in blanket, a single piece of chicken, a quarter of a tiny Camembert and a dollop of humous. Two of our guests had to cancel mains and leave because they had to get back to work. By 3pm, after chasing and chasing again, and 15 mins after the end of our booking, no sign of mains. We were told ‘kitchen said it’ll be a 5-10 min longer wait but I’d take that with a pinch of salt because it’ll probably be longer’. We said call a manager over and cancel the lot because we had to get back to work - I don’t think expecting to have received mains from a SET MENU after 2 hours is exactly an unreasonable request. Waitress was hardly apologetic with manager even less so, justifying the situation by saying ‘well other tables have had to wait 2 and a half hours’. Seems like they think this kind of wait time (with no previous warning of the wait time) is deemed acceptable. So take this as a warning - only bother booking if you’ve got 3-4 hours to wait for basic food and even less than basic customer service.
Had a Christmas dinner at the Botanist when we had to deal with lots of cancellations and lateness, however the stuff has been brilliant and understandable. Everyone was lovely and always there to help.Thank you for a cosy night!
Very slow bar service, grumpy staff, bit scruffy downstairs, could do with a refurb.Expensive for what it is.
Food was cold (actually frozen in the middle!), and one colleagues food was so late everyone else had finished. Lovely setting but the food was a let down.
20 of us for a work Christmas party, supposedly for 7pm. Starters arrived at 8pm and were quite nice, but after a lot of chasing the mains didn't arrive till 9:30, by which time half the party had given up and left. They were the lucky ones. The "famous hanging turkey kebabs" were burnt but also cold, the veg was rock hard and also cold. Some people had the sea bass which looked like it had been pan-fried for half an hour. £40 a head for that. I hope we got a full refund.
I paid around 19€ for the tiniest avocado toast I've ever ate + a pinaple juice and half of my order was forgotten
Great atmosphereBut the food and service are a scam. Very tiny quantities and the staff forgot almost half of our order lmao
Went for my birthday as previously ate at another Botanist and great experience.......not this time! The place is beautiful but we were in the pergola, freezing cold and the noise was incredible the waitress couldnt hear us order. 90 minute time slot still waiting for food after 60 minutes which we had to chase. Sent the Sea Bass back half a piece looked like it been deep fried rock hard, kebab small and greasey, chips and onion tasted of chip oil. Wish we had taken photos. The waitresses were lovely and very apologetic, we did have the sea bass and drinks taken off our bill but to be honest i would have preferred and lovely quality meal and paid full price.
Booked a table and was put downstairs in the out building, freezing cold breeze throughout and quite a few people leaving coats on. Food was pretty decent but automatically putting on %10 service charge without asking is a bit of a pi$$ take. Apart from the couple of issues the place is definitely worth a visit
Absolutely loved it here, came on a work dinner and they managed to cater effectively for a huge group of us.The food was a good standard and the drink choices were decent but the atmosphere and service make it worth the visit, such a pretty spot all lit up tastefully at night.
Most beautiful restaurant i have been to. The food is amazing too 😍🥰
Really great food, the hanging kebabs were delish! Waitress was great, not rushed even though it was late.
The interiors and the place is really great with water canal around, but the food is okok!
It was very busy, so we sat outside on the balcony, but this meant we were forgotten. We had a long wait to order and for food. The food was good and the atmosphere inside was good, we just didn't benefit from that by sitting outside.
Came in for some drinks- didn’t get the table we asked for and the service was slow with dirty chairs. Really wasn’t impressed
Was looking forward to a nice meal after a nice day in Birmingham, unfortunately that didn't happen, we waited over an hour and asked why our meals wasn't arriving, the waitress went to ask and she said sorry they have ran out of the food we ordered, well she shouted it ,we couldn't here her or ourselves speak for the loud entertainment.
The whole night was awful! We waited 90 minutes for food to be told that the food we had selected was unavailable. We ended up leaving without eating. Whilst we were waiting, the live music was so loud that my father in law had to turn off his hearing aids as the noise was unbearable for him. We complained about the noise along with multiple other tables in the restaurant and nothing was done about it. It was such a shame because we were celebrating a graduation. This is not what I would expect from such a big chain restaurant. Will not be returning
I went here on the 26th October with my family to celebrate my graduation, but it turned out to be a huge disappointment.First, we waited 15 minutes just for them to locate our reservation. After that, we ended up waiting over 90 minutes for our food, only to be told they had run out of what we ordered—and had almost no other options left on the menu so had to leave and go elsewhere.On top of that, the music was so loud we could barely hear each other, which made the atmosphere feel more like a nightclub than a restaurant.Overall, it was an incredibly frustrating experience, especially for a special occasion. I wouldn’t recommend here if you’re looking for good service or a relaxing dining experience.
Worse experience ever got there a bit early told there was no tables had to wait which is fair we went down stairs and lo and be hold empty tables eventually got a table ordered drinks then meal singer come on and was way to loud even had to turn my hearing aids of lol asked again hour and half later and told our food was not available we walked out drinks were free because of bad experience would not recommend this place to any all five of us were extremely disappointed
THE WORST EXPERIENCE .... EVER. Had a table booked for Saturday 26 Oct to celebrate our dear friend's birthday. Attended on time and was sat in the downstairs part of the restaurant. Shortly after the house entertainment part of the evening began. The volume of speakers used by the female singer and the accompaning organist was so loud the waitress struggled to take our orders. It was impossible to hold any civilized conversation. The obvious discomfort became quite frustrating indeed. We did ask multiple times to turn the volume down or be moved, however, our request fell on death ears (not pun intended). To add insult to injury after 1h and 10min we were still waiting for our meals. At the end we simply decided to leave.Unable to mark the quality of food as we had never received any. Similarily, not much to comment about your customer service as we could not hear each other. And the atmosphere, well, it was drowned out by the amplifier.The Botanist (at Gas Street Basin) .. shame on you. You not only pretty much ruined our friend's birthday celebration but you also failed to deliver what a decent catering establishment usually does, feed customers. It goes without saying that we will vote with our feet next time.On a way back some of us stopped for a sandwich and a cuppa at a local Pret.
Staff are lovely and efficient.hardly any waiting time for food.live music and a good vibe.food is good.
I went for the sirloin steak, fries, onion rings and peppercorn sauce.Steak was cooked as requested. Medium. It’s was quite gristly/fatty which was a bit disappointing for the price of £28, I would have expected better.Everything else was good though.
Very nice restaurant for a quick lunch. Luke was very welcoming and friendly, the beer was perfect.
Fab lunch only thing is they were too busy to serve drinks at the bar they preferred us to have table service but we wanted to buy our own drinks . But it was still a fab lunch hanging kebabs delish..
It was nice meeting with colleagues.We only had drinks so I can't say anything about the food. The service at the bar was fast but we where there at like 6pm so not busy yet.The location looks very good and it worth some pictures.
Great location, staff nice , beautiful setting and decor but food all thought not v expensive, quite poor
Enjoyable time with a group of friends. Food was as you would expect from the chain. Service was fine but some items either didn't come or incorrect. The ladies toilets were horrendous and need to be checked and cleaned regularly!!!
Good food, drinks and beautiful live music on the weekends.
Very slow service 2.5 hrs. Food did not meet descriptions, missing many items. And over cooked. Had 4 guests and mains arrived separately, some cold.
Amazing place will be visiting again surely and the compliment on the food big time was my favourite thing and the place was quality and rustic look of the place was amazing sets the vibe of the whole place and definitely feel great as the atmosphere inside was nice and friendly staff.I can't fault it as it did tick all YESSSSSSS AND OH YEAHHHHHH just keeping it real so go ahead and do visit this place days weeks or months from now but do give it a try.GUYS KEEP UP THE ETHOS😉👍🏼
This was a great location for a team lunch. The menu was pretty limited if you wanted the lunch option, but the lunch size kebabs were actually pretty spot on for about £9.50 including fries.I think with a soft drink and the automatically applied tip, we ended up paying less than £14.50 per person.I had the pork, and it was surprisingly flavourful. I'd order it again.I can't comment on the breadth of the menu. But it was definitely worth the trip.The service was good. The decor was nice. Good scheme all round.
Fantastic food & drinks. Excellent service. Will definitely be going back 😊
Came here on the 15th September in the evening as we were staying next door at the Premier Inn and decided to come here for dinner and drinks before a show at the Utilita Arena. Despite it being quite busy I cannot fault the service received. I'd like to recognise the staff who were working in the evening.The food was tasty and drink top notch as per other Botanists I've been to around the country! Thank you :)
Went in on Sunday afternoon, food was amazing and our waiter, Sam, was excellent and catered to all of our needs.
What a great evening, talked all the way home about it, the hanging Kebabs were amazing, the staff were very efficient and came back to check on us regularly. The restaurant itself was well laid out and I’d highly recommend it for a great night out.
Arrived after a booking. We were seated. After 15 min wait waitress arrived to take our order informed us that items we wanted to order had run out. We decided to dine elsewhere.
Not the best experience. There was four of us, waited half an hour just to be served drinks and it was only 5.30pm. Food was very average and overpriced in my opinion. I had hanging chicken kebab so almost £17 for a skewer and a small bowl of rice that didn't taste like coconut at all just boring boiled rice. Wine was £27 a bottle and wasn't good , tasted like something you could get for about £4 at the supermarket. Then to cap it all almost a £12 service charge was slapped on the bill.. won't rush back, nice location though so maybe just drinks when the weather is good.
The food and set up for our engagement drinks was very nice. However after our booking finished we moved into the main bar area, many of us were standing and a woman who identified her self as the manager was very rude to us and said we could “get lost” when we asked if there was any seating areas available. It’s not that the answer was no to a seating area, more the tone and language used by a manager. We spent over £1,000 on our booking as well as additional drinks purchased by guests, despite a nice start to the day it was somewhat ruined by the manager at the venue.
Such a lovely place! We had a lovely time here 2 days in a row.The night before our wedding we had a meal and drinks which were delicious and the atmosphere is just so unique and relaxing. It's a beautiful place and so cosy. We loved all the plants and the rustic design of this gem next to the waterways in BirminghamThe staff were lovely.As we went there after getting married too with our family they gave us their cookie dough mixer as a congratulatory gesture. 🥰I highly recommend this place. 👍👍👍
Really lovely atmoshere and food. Just had three starters between the two of us.
My family and I had a great evening, great live music and drinks and a special mention to bouncer Mo who went out of his way to be helpful to my Mom.
We had such a lovely evening. The food was delicious, the drinks felt indulgent with attention to detail and the service was probably the best we've ever experienced. Will definitely be back.
What a great place! Super friendly and competent service and a great atmosphere.Always my pleasure!
We have eaten here may times for work meals - for 2 weeks before I was hassled daily to give a pre order which I did - we got to the restaurant 6 of us eating - they confirmed the numbers of starters and mains - after a long wait for drinks and starters they were fine but only 5 of the 6 mains came out - a Caesar salad was missing - and in the end we had to ask them to leave it due to the time - the meals were so slow one of us had to leave to get his car. Overall the service was slow and disappointing to not have all pre ordered meals ready and correct. Also since eating there one of us has been poorly with an upset tummy
I booked for a group of 11! We had a lovely meal and the service was excellent
Nice venue, friendly staff, good food and of course decent cocktails.
Fabulous food, cocktails and service. The decor is really special too. Lovely atmosphere.
Had a remarkable dinner with a vegan kofta kebab (insanely good), cheesecake and beer. Great offer of vegan options. Staff is very caring and the location is beautiful. Highly recommend.
A great place to have a beer after spending the day at the Test Match at Edgbaston. Sitting outside with views of the canal (Brindley Place) are lovely - providing a very relaxed atmosphere. Well worth a visit when in the area.
The pizza was absolutely delicious, with the perfect balance of flavors and a crispy crust that was just right! It was definitely a treat for the taste buds, and I can't wait to have it again. The quality of the ingredients really shined through, making it a top-notch pizza experience. Highly recommend trying it out!
This was my favourite restaurant in Brum when it was The Canal House but how the mighty have fallen.Myself and my partner bobbed in for a slice of lunch only to find pretty much everything on the menu unavailable on the app.Instead we decided to order just a couple of drinks instead.15 minutes went by, and no drinks. Went up to the bar for the barman to hand me the drinks that had been sitting on the side with waiting staff nowhere to be seen.Will not be returning to what used to be an absolute gem.
First time visit. Short walk from Brindley Place. Located right by the canal.Visited during the Birmingham Blues and Jazz festival week. Nils Soldberg Rhythm Boys were playing at The Botantist.Food and drinks can be ordered from the table. Bar and garden area downstairs. Alot of seating outside but was busy on a Sunday afternoon.Toilets were reasonably cleaned, quick service from the bar.
Our first visit and we weren't disappointed. Lovely place,great food and amazing,friendly staff. Added bonus having a live band playing outside too. We'll definitely be returning
Booked a table for 2 on a Sunday evening July '24. Limited menu, but decided to go with their Sunday roast chicken option and pork option. Poor quality food, very small veg portions and came barely warm. Roast potatoes weren't bad, chicken was passable. Overall then very disappointing, will not be going back.
Friendly staff, beautiful decor, food was really lovely and good value.Downstairs there was a good atmosphere for a Saturday night out
Firstly food is delicious , bottle of Prosecco £15 on Fridays throughout June fantastic value ! But address says Brindley Place and it definitely isn’t, spent around 25 minutes going round and round asking lots of people where it was to no avail even Google maps got confused ! Finally found it tucked away down a side street, not as inviting as my usual Botanist in Leeds, it felt shabby and lacked atmosphere it was 28 degrees outside and no aircon or even a fan in sight which didn’t help my sister who has a heart problem and angina, I specifically booked as it said Brindley Place and it was in celebration of my sisters 60th birthday , didn’t expect a lot but no effort was made at all not even a happy birthday which made me sad as I had put that on the online booking form, most places do a little something just a small gesture but nothing !
I have come away with people I volunteer with and for. We were a large party but the staff looked after us beautifully. There were 21 of us! Food may have taken slightly longer to come out but it was worth the wait. I had a chicken caesar salad. It was delicious. Highly recommend this place.
12.40 for a vodka like soda, cheaper for a cocktail but they don't know how to make them
Had a fabulous evening celebrating friends birthday, food and staff all great :)
Outstanding food and service - Right in the middle of the Gas Street Basin in Birmingham.We went wide in the menu and ordered their signature duck as well as the salt & pepper calamari for starters.For main we went Korean fried chicken with chilled wheat noodles - delicious!We sampled the Asahi draft, the Chilean Sauvignon Blanc and the Famous Groose Espresso Martini. All great! 👍The service was authentic, attentive and quick throughout the visit. Well done!
We stopped for lunch at this large pub overlooking the canal. The food selection was good. We chose 3 bar snacks to share. They were good portions and were delicious. The service was good ,the prices reasonable and the location fabulous.
Beautiful food, friendly and helpful staff.Beautiful decor.Good gluten free options.
Food was amazing (hanging kebabs), we added on bottomless and our waitress was absolutely amazing with sorting us drinks. We actually looked for her when we were leaving to thank her but couldn't find her. Will definitely come back :)
Really pleased with service, the food and the environment we were in. Lovely restaurant. Friendly staff. Really lovely experience. I would definitely return.
The service was fine but the cost of the food was extortionate for what we had.£40 for a 3 sharing kebab was very over priced for what we got although I’m glad we didn’t just buy 3 separate.The noodles we purchased for the girls was very spicey despite us asking prior and being told they weren’t so they weren’t eaten.Overall a sad visit for what was supposed to be a nice occasion.
Terrible experience on Friday night with my friends. The Manager on shift (Tall, tattoos and floral shirt) blamed my friend when the waiter got the order wrong. He was very defensive from the get go and made us feel very uncomfortable.
1st time i`ve visited the Brindley place restaurant and i must say my partner and i were very disappointedIt took over 40mins to receive our drinks and the servers appeared overwhelmedWhere this is situated they should be more than able to cope with large crowdsWe really like the Botanist chain but wouldn`t rush back here
Food was decent but it felt like you were being rush all of the time, as they were clearly looking to turn the table over
First time visiting and was truly a lovely evening.The food was great, lamb kebab with seasoned chips followed by sticky toffee pudding.Would highly recommend.
We did not realise that there would be a Sunday daytime menu, which was dominated by roasts, and burgers. By 5pm, whilst the beef was good, the chicken was very dry, and the Yorkshire puddings were dried to a crisp. Ordering drinks for the table also proved to be a very slow process, so all in all it was a very disappointing visit
Disappointing unfortunately. Venue was beautiful, service appalling and food was ok. Most of the food was really nice however the halloumi fries were very cheewy. Not worth the money they are charging, expected a lot more.
1hr waiting for food and when it arrived it was cold. Great atmosphere and good for drinks. Don't expect good food or service.
Have been here a few times for meals with colleagues. It’s always very busy so there is a good buzz about the place. Famous for its hanging kebab dish. The service can be very slow when busy and it’s best to make a reservation to ensure you get a table without a long wait.
Table of 8 of us visiting the area and looking forward to trying out.We were led to a sectioned off room, table was to seat 14 and there were 7 of us, so far apart from one another it didn’t feel comfortable. We were also ignored most of the evening, we had to chase our first order of drinks, go and find someone to take our order and again find someone to give us our bill to pay. The food was nice but nothing like we had imagined it to be. We all felt very disappointed with how our evening turned out, we had been really looking forward to it. We won’t be returning .
Food was tasty and delicious.Disappointed that some of the old favourites had disappeared from the starter menu,bring them back .Pork scratchings & onion flower.Cocktails ticked all the boxes,you could tell they were made to order not pre made up.Servers were very polite and attentive.It was my friends birthday so she had an on the house birthday brownie,Thankyou .My only recommendation would be the 1st door to the toilets is abit odd that this is the same door the servers are taking the empties to the kitchen ,then you have to find the door to the toilets.Lighting not great in the same hallway that directs you to the toilets,not when you have vision problems.No way out sign on exiting toilets,there is 5 doors.The toilets themselves were clean but again lighting very dim .
Very good location with nice environment. It's a perfect place for gathering in Birmingham City Center, especially with my pup.
The food and portions are unbelievable great staff would definitely visit again highly recommend
Loved it, food was amazing, the service was spot on and the ambience made the experience perfect
I ant believe how different 2 visits can be. The night that Peter Kay wss in town, 6 of us had food it was busy but the service and food were excellent. 4 weeks later and Take tgat were in town. OMG it was awful.... queues to get a table and yes we had prebooked, to get a drink ...... food we ordered were then told they had run out..... we chose again and the original food arrived..... clearly short of staff....... in many areas....... the bill was a complete mix up with all food charged despite the changes. Left feeling very disappointed.
Shocking . Food took an hour and it was cold , the chips were almost stale . Service was poor. No offer of money off , didn’t come to the table to take our order had to find someone . Won’t be returning
We went there today and the waitress had a real attitude and very rude as couldn’t cope with a half full restaurant. As a result we decided to go to the Bank where the service and hospitality was perfect. The Botanist staff need to get some hospitality training from other good establishments. Especially the waitress in the black waistcoat who was so rude.
Very nice location and food however, the barman made the experience confusing and he was quite unhelpful and rude as when trying to order food on the terrace he told us there was no food served outside (when we saw people eating a roast next to us on the terrace) and that the restaurant was fully booked inside. To our surprise we could book instantly online and eat inside without any issue.
Came here with a large party last week. The service was so slow it was ridiculous. My starter was burnt after arriving late (teriyaki skewers). My main was burnt after arriving very late (fish and chips). They forgot the curry sauce. Ridiculous.
Came back for our anniversary. Never coming back again after the drop in standards.After the rebrand from "The Canal House" apart from being in the same location very few qualities have transferred over.The staff seem totally overwhelmed and in spite of a curiousity inspiring menu, nothing was delivered as listed, we tried three cocktails one of which was not just wrong, but a different item than I'd ordered and still not a correct representation of the berry fizz, when I'd asked for a blackberry julep... At £10ish a go that's £30 wasted on substandard or erroneous drinks.Foodwise credit is due for the Bang Bang Cauliflower the only thing that seemed right all evening. We ordered the vegan burger only to be presented with the beef burger after forcing the staff to double double check they would bring vegan food following the cocktails mix up.We were forced from our table partway through waiting for our food after a last minute booking, which made staking out one with a good location worthless.Most confusing of all when trying to work out whoch burger we received vs the menu descriptions again it was missing elements such as chilli jam and crispy mushrooms, and only the tiniest square of "cheese" was hidden amongst far too much truffle mayo.Even when we asked for ketchup for the chips, mayo, non vegan, was brought instead.Sticky floors and tables, staff that may as well be premenstrual cats for all their cheer, welcoming and competency, made this a visit we hope to forget.Would leave 0 stars but 1 is as low as allowed.
Slow bar service, in experienced staff who couldn’t make the signature botanist cocktail. Booked for 6 people to eat and being told that they hadn’t got half the menu available left very disappointed and hungry.
A lovely looking venue but unfortunately such a very poor meal experience from beginning to end that spoiled the birthday treat. We will be most reluctant to repeat.
A really great restaurant in the middle of the best part of Birmingham.Nice canal view and large terrace.The menu and drink selection is very extensive and everything tastes so sweet.You have to look for a better atmosphere than this for a long time!?
I organised a corporate event here over 2 nights and the quality of food, service and organisation was first class. Rheanna assisted us every step of the way and helped make the event so memorable that we will book again for next year. I would also like to give special thanks to the barman (sorry I didn't and get his name) a true pro who really cared about his work and was super efficient and knowledgeable . Thanks for 2 great evenings.
It's definitely not the same since converting to The Botanist, extremely overpriced beer and chicken was quite dry. Nice interior and beer garden but won't be rushing back
Booked a table. Requested a larger table. Went in, nothing has changed from when it was the canal house. Got sat around the back, on a nice day no decent windows to look out. We were looking forward to a few nice cocktails. Them steel tables the old dull coloured walks. We walked out. And we’ll never be back!!
Absolutely gorgeous venue- UPSTAIRSWe'd booked for a party of 17 for a special occasion and were put in the small downstairs area. Although it was still nice it did feel very dark and second best to the spectacular area upstairs. When we arrived we were all walked downstairs, back upstairs and back downstairs - I'm not sure the staff had really communicated where were were suppose to be. We all wanted cocktails - the solo barman worked hard to get these out but it did mean we were waiting quite a while along with other customers as he was working the bar alone. After asking upstairs for support twice we were then allowed to order from the upstairs quiter bar and they did finally send help down.Drinks were really nice despite the wait :)
Really enjoyed it here. Fabulous cocktail list and the hanging kebabs are great for lunch. Lovely interior, feels so open and light. Staff were really friendly and very attentive. Also dog friendly. Would highly recommend.
Gorgeous aesthetic. Lovely bar staff and wait staff. Chilled vibes, quick service. Would definitely recommend and I'll be back when I'm in the area again.
Service was great and naturally drinks were incredible but the food was such a let down. Staff were very accommodating when we had to add people to our booking last minute.
Great cocktails on the canal and great food, the hanging kebabs are lovely
A warm and welcoming environment, excellent service and excellent food. A lovely evening spent with friends.
Perfect Sunday lunch staff are fab nothing is to much trouble, superb menu and food is fab. We were their today table for 26 and we had our own little bit of the restaurant just off the downstairs bar. love the setting on the canal it's perfect guys well done 😁
We felt rushed because one of our party was under 18 and they told us we had to be out by 9 because they don’t have the correct license. Constantly reminded of this during the entire meal and they couldn’t clear our plates away quickly enough. Food was just ok, not as good as when I was there last time. Overall a disappointing and unwelcoming experience
What a fabulous building and location. Beautiful interior in a great setting with some great cocktails😀👍
Was greeted by friendly members of staff , food was so good - had there famous hanging Kebab and the most lovely desserts s’mores cookie dough .We thoroughly enjoyed our visit , staff were very polite & friendly and good was excellent.We can’t wait to come again .
Lovely venue, staff were super friendly and service was very good. But, unfortunately the food was really quite poor. And it's so simple! My burger was burnt so it tasted like charcoal and both my friends hanging chicken skewers were dry. When your whole meat menu is grilled meat and the kitchen can't seem to grill meat......it's a poor showing. £45 per head with drinks for 2 courses too......quite pricey when the food was so disappointing.Only had one vegan option available for our other friend too which really limited their options.
Charming pub overlooking the canal, great staff and incredible atmosphere. Worth stopping for a drink to sit outside and enjoy the sunshine!
Having pre booked our table on line, Super efficient, acknowledged straight away, shown to our table. We were going to a concert at Symphony Hall & wanted a quick dinner. Dillon served us with a smile, very professional. We all had the Fish & chips with mushy peas as I had read the reviews describing how good it was. We were not disappointed & there were lashings of tartar sauce on the side, delicious, perfectly cooked, the chips were excellent too.Would recommend The Botanist.
Stood waiting at the bar to order a drink for about 10 minutes with no acknowledgement from staff. We left without ordering
Great food, lovely surroundings, great and helpful staff - see you again soon!
To Management staff,I am writing to express my disappointment with the service I experienced during my recent visit to Canal House.My sister and I booked a table for drinks as some of our friends from Birmingham suggested to pay a visit. Also we had done some research through really good reviews online so we had some high expectations and we were looking very forward to our visit.Unfortunately, our experience fell far short of what we had hoped for: We had placed an order for a cocktail each after being recommended to use the QR code for table service. The order was placed at 4.16pm, and we waited until 4.35pm which at this point we thought that there seemed to be a delay. We understand that it was a busy Saturday afternoon, but we did not expect to wait 20 minutes to ask a member of staff about our order.So then I went to the bar to enquire about the update of our order. The response I got was that the ticket number had not come through so the order was not fulfilled, even though it was all paid for via online. Had I not spoke to a member of staff, we would still have been waiting. The member of staff that I spoke to said that he will put the order through. We were frustrated but waited anyway, and then at 4.44pm, our drinks were served, without an apology. There was a complete lack of sincerity or remorse regarding the disruption that occurred.Our original plan was to order some more cocktails after our first round, but the poor service put us off - we had no hope that we would get our drinks served at a good time again, so we left feeling annoyed. We were attending a show at the O2 Academy, at 5pm which we had to rush to get to on time, due to our service at the Canal House, Brindley PlaceI hope that my feedback will be considered and I look forward to a response from the management team.
The atmosphere is fantastic, the food is great, unfortunately on our visit, service was very slow
Putting it simple, service was good and very friendly, food was really tasty and nice and if you're with someone I recommend the shared hanging kebab. Would I go back, the answer is simple....YES
Excellent building, serving really good food and drinks. Very good service by everyone
The place was very very cold which ruined the whole experience.
Cannot fault, we had a large group of people and the staff did a brilliant job to accommodate all requests. The food was amazing and we all left feeling very full but still wanting more due to how tasty it was!
Excellent place to walk, contemplate industrial and modern architecture in harmony and have a drink
Atmospheric place, advance reservation required. The food is delicious, the service takes care of everything. I recommend it for a beautiful evening.
Super nice food very good concert hall on weekendsTop service thanks to our waitressWho takes the time to try to understand me
Really great views of the basin amd canal boats. Food is good and there is a good selection of drinks
Booked a table for 4 and let the canal house know that 2 guests needed to eat gluten free. There was no specific gluten free menu. The QR code which gave allergen info was not great.We ordered food which took a very long time to come. When it did arrive we still had to wait a further 5 mins for the vegetables for the roast dinner. The food was OK but the meats were cold. We did not complain at the time because we were hungry and didn’t want to wait again. Not a great service, cold food and certainly not GF friendly.Deserts were fine.Other diners also complained of cold food. Would not visit again.
Really lovely place, love how they have done the pergola .Food lovelyDownside , ,wine is vastly overpriced compared to other venues!Loved going there in the summer ,not sure how that will work now as there is no open space outside .
The service was good. Food however was only average. The Katsu curry wasn't good. Chicken was tough and coated in normal breadcrumbs, not panko. Sauce was very watery. Wouldn't rush back.
The food was lovely and came out quick. However the service was such a let down, we had a table booked for half 8. When we got there the host asked us to sit at the bar as there was still people on our table. That was fine as we just got a drink, (the elderflower mojito which was nice). We waited 40 minutes at the bar and by this time we were starving as it was past 9! The host and staff walked past us whilst we were at the bar, knowing we had been there a while. I had to get the hosts attention, and then he asked me what my name was, and what time we had the booking - as if he forgot about us. He took another 5 minutes to clean a table and sat us down - without an apology. We ordered a bottle of wine and food which came out quick and was lovely. But we were sat with our plates empty for a long time - nobody offered us another drink, asked how our food was, took our plates away etc. It wasn’t very busy on the ground floor at this time, but the staff just walked past us and were stood chatting whilst they could clearly see we were finished! It’s as if we weren’t there problem. Finally someone asked if we wanted the bill, a service charge was added, which we asked to remove and we explained we’d been waiting 40 minutes before we came in. The waitress didn’t apologise or care. Such a shame that the service was not good,as the drinks and food were so lovely. We both work in hospitality so we never remove a service charge and always leave a tip but we were so dissapointed.
Restaurant looks very nice inside and out. The beer was also very good, and there was a good selection of drinks at a good price for a city centre. However, they took longer than the food to come out. Which would make sense because one meal was freezing cold. This was replaced and when it came back the food was nice, however we basically sat and ate separately because of the wait. The service, similarly to a lot of reviews was incredibly slow. I couldn’t tell you who our server was as we had about 3. Then when the bill came, it was assumed that we wanted to pay a service charge. Which we wouldn’t mind if the service was good. But it wasn’t.Has the potential to be really good. It’s a shame these things let it down.
Very nice place good atmosphere and really nice service! Just to small my seabass just one fillet and not two.. and is no chip at all.. but was really nice!
We went here for lunch. We are the only customers during that time.Food is nice, tasty. Waiters are friendly.But they forget our starters.
Absolutely beautiful place, food and drinks were fabulous, excellent location, we went prior to an event at the utilita (10 minute walk along the canal path) more than accomodating in regards to me being a mobility scooter user ❤️❤️
At the canal home, I had a blast. welcomed and attended to with great attention by a few amiable employees.After ordering, the food was delivered quite quickly. Beautiful architecture makes up the restaurant; live music was playing on the bottom level and was amplified so you could hear it clearly in the background while you dined. I'll be going again; the outdoor space looked fantastic for the summer.
Enjoyed myself immensely at the canal house. welcomed by a few amiable employees who paid close attention to detail the entire time.The food was delivered quite quickly after the order was placed. The restaurant architecture is gorgeous in and of itself. There was live music playing on the lower floor, which was also connected to speakers so you could hear it well in the background while you were eating. I will most definitely be going back because the outdoor area looked fantastic for the summer.
Service was good and the food served quite quickly. The chicken kebab was tasty and so were the fries that come with it but they were like warm, I was part of a large group to be fair and it could be because all the food got brought out at the same time. It's £16.50 for essentially 4 lumps of chicken and a couple of mushrooms on the hanging kebab (see my pictures) so not particularly filling.
An absolutely stunning spot with so much attention to keeping guests cosy, including great heating, cute throws and beautiful lights. We were sitting in what used to be the garden area that has now been redone. The farmhouse/barn kinda vibe against the canalside is perfect for a date night or any kind of friends and family meal. The staff were very pleasant and attentive and there was live music around 7pm also.We tried the Christmas drinks and the cocktails were lush. For food, we ordered the calamari in starters, sharing hanging kebab and cookie dough in pretzel and s'mores option. The sharing kebab portion size was smaller than we hoped for the price and description but the dessert made up for this!Overall, it was a good experience and I will definitely recommend visiting.
If you don't have a reservation, they try to help you in some way. However, it might be better to book a table before going. Lovely food. I've tried fish and chips at other restaurants, but honestly, this has been the best. Exceptional and friendly service. Good music. It was our first time in Birmingham, and they even recommended different points of interest. Thank you lads!⭕Bonus: they also have a photo booth, you have to try! 📸 5£ 4 pics and you get them instantly. You get a code to download them, as well if you also want them digitally. Lovely 😍📸
Was in Birmingham for a works meeting and we stopped in here for Dinner. So very pleased we did.Firstly the building is beautiful with a really scenic location. The atmosphere inside was brilliant and the staff fantastic.The Hanging Kebabs are worth every penny and the vegetarian/vegan options are plentiful.If you get a chance check them out as their food and drink are some of the best in the area.
Had a great time at the canal house. Greeted by some very friendly staff who were very attentive throughout the visit.The food was served up extremely fast after ordering, impressively so.For atmosphere, the restaurant building itself is stunning, live music was on in the lower level but also hooked up to the speakers so you could hear it clearly in the background while eating. The outside area looked great for the summer, and I will definitely be returning.
TripAdvisor
Yelp Reviews
Chris L.
1746001035
I decided to take a walk along the canal and find a place to have a pint and something to eat. after one loop, I ended up here at the canal house.It's...
Leah D.
1716881125
had good views but also terrible service. Finally after almost 2 hours I got my food served with no utensils and no drink lol she said "your drink is...
Christopher O.
1700147342
Omg!!!! The food was so good! I think I ate it in 8 minutes lol (greedy) or hungry lol. Anywho the food filled me up and the chef did his thang! The...
Mark D.
1655995325
Came here for an early drink before a concert.The location is superb - quietly on the canal and in the sun al day.At the bar there were 2 people serving...
Caroline C.
1510479745
Great new canal side two-level restaurant. Run by the same guys as The Botantist, so there is a similar feel and choice, although the menu here is more...